Who We Are

1. Information We Collect

We collect information necessary to process orders, improve site performance, and provide a seamless customer experience:

  • Contact & Delivery Details: Full name, shipping/billing address, active phone or WhatsApp number, and email address.

  • Order & Transaction Data: Items purchased, order value, payment status (e.g., Cash on Delivery or digital payment confirmation). We do not directly store sensitive debit/credit card credentials on our servers.

  • Device & Browsing Data: IP address, browser type, operating system, pages visited, referring URLs, and device identifiers collected automatically via cookies and analytics tools.

2. How We Use Your Information

Your data is used strictly for legitimate e-commerce operations:

  • Order Processing & Fulfillment: To confirm orders, dispatch shipments via courier partners, and process exchanges or returns.

  • Customer Support: To assist with inquiries, shipment tracking, order cancellations, and after-sales service.

  • Service Updates & Marketing: To send transactional SMS/email notifications (order confirmation, tracking updates) and, where consented, promotional alerts regarding new arrivals, discounts, and tech deals.

  • Fraud Prevention & Security: To protect our platform against unauthorized account access, spam, and fraudulent transactions.

3. Sharing & Disclosure of Information

Shopwido Pakistan does not sell, rent, or trade your personal data to third parties. We share information only with trusted service partners strictly as needed:

  • Logistics & Courier Services: Third-party delivery providers (e.g., TCS, Leopards, Trax, Call Courier) receive your name, contact number, and delivery address to complete deliveries.

  • Payment Processors: Regulated banking and payment gateways handle payment verification securely.

  • Legal Compliance: Information may be disclosed if required by Pakistani law, regulation, or legal proceedings to protect consumer rights and safety.

4. Data Security

We implement administrative, technical, and physical safeguards to prevent unauthorized access, loss, or alteration of your personal data. Standard encryption (SSL) is maintained across all transaction and checkout pages.

5. Cookies and Tracking Technologies

Shopwido Pakistan uses cookies and web beacons to remember shopping cart items, keep user sessions active, analyze website traffic, and optimize site navigation. You can adjust your browser settings to decline cookies, though certain shopping cart features may not function properly as a result.

6. Your Rights & Choices

You have control over your data:

  • Access & Correction: You may request access to or updates for incorrect contact details.

  • Opt-Out: You can unsubscribe from promotional marketing emails or SMS messages at any time using the provided opt-out link or by contacting customer support.

  • Account Deletion: You may request the deletion of your account and related data, subject to legal record-keeping and tax requirements.

7. Contact Us

For privacy-related inquiries, data requests, or concerns, contact:

  • Entity: Shopwido Pakistan

  • Address: Office No. F3, 6th Floor, Osif Center, University Road, Karachi, Pakistan

  • Email: sales@shopwido.pk

  • Phone / WhatsApp: +92 3132250446